Location: Hybrid working with 1 day per week in our Dublin office
Moorepay is a division of Zellis. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation.
Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time.
Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles.
As a payroll administrator / specialist you will ensure accurate and timely payroll processing in accordance with company deadlines and statutory regulations with a strong focus on customer service. Take ownership and accountability for your allocation of clients. Work as “One SMB Team” with other departments and divisions both onshore & offshore.
Main Responsibilities:
• Coordinate, manage and deliver payroll services to a portfolio of customers, ensuring high levels of customer satisfaction and service excellence.
• Ensure accurate and timely end-to-end payroll processing in accordance with agreed payroll schedules, company procedures, and legislative requirements.
• Act as a subject matter expert for complex payroll queries, providing guidance and support to customers and colleagues.
• Collaborate with global processing teams and internal stakeholders to resolve payroll queries, manage escalations, and ensure service delivery objectives are achieved.
• Investigate, analyse and resolve complex payroll discrepancies and issues, identifying root causes and implementing corrective actions where required.
• Process, validate and reconcile payroll calculations, statutory deductions, and submissions to the Revenue Commissioners in accordance with current legislation.
• Maintain and manage complex payroll data and payroll-related actions within payroll systems, ensuring data accuracy, integrity and compliance.
• Generate, analyse and distribute payroll reports, reconciliations and customer documentation in a timely and accurate manner.
• Perform payroll audits and quality assurance checks to ensure compliance with internal controls, payroll procedures and statutory obligations.
• Reconcile payroll-related accounts, payments and deductions, ensuring all discrepancies are investigated and resolved promptly.
• Support year-end payroll activities, including statutory reporting, reconciliations and compliance submissions.
• Maintain, review and update payroll procedures, process documentation and key control documents to ensure operational consistency and compliance.
• Identify opportunities to improve payroll processes, controls and customer experience, supporting continuous improvement initiatives.
• Provide coaching, guidance and knowledge sharing to Payroll Administrators and other team members, supporting the development of payroll expertise across the team.
• Support payroll projects, customer implementations, system changes and service improvement initiatives as required.
• Build and maintain effective working relationships with customers, internal stakeholders and processing teams to deliver a high-quality payroll service